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Customer Portal - your gateway to IATA

The IATA Customer Portal is packed with useful services, product information, useful tips and tricks specially tailored to you. You can use it to contact our Customer Service Team easily, including live chat or directly purchase from our online store.

New to the Customer Portal?

Travel & Cargo Professionals in the USA

Travel Professionals:
for ID Card, accreditation or BSP support
> Contact IATAN?
Cargo Professionals:
for accreditation or CASS support?
> Contact CNSC

US-sanctioned countries
Resources for customers from US-sanctioned countries
> All resources

Self Help

Check out our extensive knowledge base to quickly find answers to your questions:

IATA's role, passenger & traveler questions

Travel Business


Cargo Business

Financial Services






Intelligence & Statistics

Need support for other things?

Offices Addresses
Telephones of IATA offices all around the world
> View

Fraud and email validity
Report a fraudulent e-mail or check the validity of an e-mail
> Report

?Press and media enquiries
For journalists or researcher questions
> Contact Media Relations

?Report a problem with the website to the webmaster
Please, make sure to include the address of the page
you experience issues with.

> Report

If the issue does not concern the main IATA website, please use the Customer Portal.
> Existing user: login
> New user: create a user