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      Reshaping the Passenger Experience

      Online, Webinar Series

      COVID-19 has disrupted the air industry and challenged the status quo throughout the entire passenger journey. As the situation develops dynamically, the industry is adapting quickly and facilitating a reshaped passenger experience.

      This special webinar series focuses on two parts: Part I: where we are today, and what can be readily developed and deployed today in order to allow passengers to travel safely and Part 2: examines the new normal. 

      Title resources

      Part 1: The Voice of the Customer (18 June 2020)

      Watch the RECORDING  

      Download the PRESENTATION and FAQs

      Part 1: Securing the Passenger Journey (23 June 2020)

      Kindly sponsored by :

      Watch the RECORDING  

      Download the PRESENTATION

      Part 2: Prepare to Travel Contactless  (30 June 2020)

      Kindly sponsored by :

      Watch the RECORDING 

      Download the PRESENTATION 

      Part 2: Cabin Crew Prepare for Take-Off  (7 July 2020) 

      Watch the RECORDING 

      Download the PRESENTATION (pdf)

      Part 2: Disruption Management: Service Excellence or Fire Fighting (14 July 2020)

      Watch the RECORDING

      Download the PRESENTATION (pdf)

       

      Sponsorship Contact

      Gregory Basecqz
      Manager, Industry Engagement , IATA
      Email: APCSDAP@iata.org

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